Privacy Policy
ecliphantera Financial Education Platform
Introduction and Scope
ecliphantera operates as a comprehensive financial education platform dedicated to helping Australians develop practical money management skills and financial literacy. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website, educational resources, and services.
We're committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy legislation. This policy applies to all personal information we collect about you, whether through our website, email communications, or any other interactions with ecliphantera.
Information We Collect
How We Collect Information
We collect information directly from you when you register for courses, submit inquiries, subscribe to newsletters, or interact with our educational content. We also gather information automatically through website analytics, cookies, and similar tracking technologies to improve your learning experience and optimize our platform performance.
How We Use Your Information
Your personal information enables us to provide personalized financial education experiences and maintain effective communication about your learning journey. We use this information to deliver course content, track your progress, issue certificates, and provide customer support when you need assistance.
Educational Services
We process your learning data to customize course recommendations, track completion rates, and generate progress reports. This helps us understand which educational approaches work best and allows us to continuously improve our curriculum and teaching methods.
Communication and Marketing
With your consent, we'll send you updates about new courses, financial education resources, and relevant industry insights. You can unsubscribe from marketing communications at any time, though we may still send you essential service-related messages about your account or enrolled courses.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights and will respond to all requests within reasonable timeframes.
Access Your Information
Request a copy of all personal information we hold about you, including learning records and account details.
Correct Inaccurate Data
Update or correct any personal information that's outdated, incomplete, or inaccurate in our systems.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and legitimate business needs.
Restrict Processing
Limit how we use your information while we investigate concerns or process other requests.
To exercise any of these rights, contact our privacy team using the details provided at the end of this policy. We'll verify your identity and process your request according to applicable privacy laws. Some requests may take up to 30 days to complete, depending on their complexity.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we work with carefully selected service providers who help us deliver our educational services effectively. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Service Providers
Our trusted partners include payment processors for secure transactions, email service providers for course communications, cloud hosting services for data storage, and analytics providers to help us understand how students use our platform. All these providers meet strict security and privacy standards.
Legal Requirements
We may disclose your information if required by Australian law, court orders, or to protect our legal rights and the safety of our users. This includes cooperation with law enforcement agencies when legally compelled to do so.
Data Security and Protection
Protecting your personal information is a top priority. We implement multiple layers of security controls including encrypted data transmission, secure server environments, regular security audits, and staff training on privacy protection. Access to your information is restricted to authorized personnel who need it to provide services.
Technical Safeguards
Our systems use industry-standard encryption protocols, firewalls, and intrusion detection systems. We regularly update our security measures and conduct vulnerability assessments to stay ahead of emerging threats. All data backups are encrypted and stored in secure locations.
Incident Response
In the unlikely event of a data breach, we have comprehensive response procedures including immediate containment, investigation, notification of affected users, and reporting to relevant authorities as required by law. We'll keep you informed throughout any incident response process.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.
| Information Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 7 years after account closure | Legal compliance and dispute resolution |
| Learning Records | 10 years from course completion | Certificate verification and educational records |
| Payment Information | 7 years from transaction | Tax compliance and financial record keeping |
| Marketing Communications | Until unsubscribe request | Communication preferences and consent management |
| Website Analytics | 26 months maximum | Platform improvement and user experience optimization |
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Most cookies are essential for basic website functionality, while others help us understand how visitors interact with our educational content.
Types of Cookies
Essential cookies enable core website features like secure login areas and shopping cart functionality. Performance cookies help us understand which pages are most popular and how visitors navigate our site. We also use functional cookies to remember your preferences and provide personalized content recommendations.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use cookies to track your browsing activity on other websites or for behavioral advertising purposes.
International Data Transfers
While we primarily store your information within Australia, some of our trusted service providers may process data in other countries with adequate privacy protections. When international transfers occur, we ensure appropriate safeguards are in place through contractual agreements and compliance with Australian privacy law requirements.
We only work with providers in countries that have been assessed as providing adequate privacy protection, or where we can implement additional safeguards such as standard contractual clauses approved by privacy authorities. Your information receives the same level of protection regardless of where it's processed.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications to registered users and prominent notices on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Minor updates that don't affect your rights or how we use your information may be made without individual notification. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Questions and Contacts
If you have questions about this privacy policy or want to exercise your privacy rights, please contact our privacy team:
ecliphantera Privacy Officer
323 West Tamar Road Riverside
Launceston TAS 7250, Australia
Email: info@ecliphantera.com
Phone: +61 8 9791 4075
We aim to respond to all privacy inquiries within 5 business days and will work with you to resolve any concerns about how we handle your personal information.