Refund Policy
Understanding our commitment to your satisfaction and the processes we follow for refund requests
Refund Eligibility & Guidelines
Course Refunds
Full refunds available within 14 days of enrollment for courses not yet accessed. After accessing course materials, refunds may be considered on a case-by-case basis within 7 days.
Consultation Services
Consultation fees are refundable up to 48 hours before scheduled sessions. Cancellations made with less notice may incur a 25% processing fee.
Digital Resources
Digital downloads and resources are eligible for refunds within 72 hours of purchase, provided the materials haven't been accessed or downloaded.
Subscription Plans
Monthly subscriptions can be cancelled anytime with refunds prorated for unused time. Annual plans are refundable within the first 30 days with a full refund guarantee.
Important Notice
All refund requests must be submitted through our official channels. We aim to process legitimate refund requests fairly while maintaining the integrity of our educational services. Please review our terms carefully before making any purchase.
Refund Request Process
Submit Request
Contact our support team via email at info@ecliphantera.com with your purchase details, order number, and reason for the refund request. Include any relevant documentation.
Review Process
Our team reviews your request against our refund policy criteria. This typically takes 3-5 business days. We may contact you for additional information during this period.
Decision Notification
You'll receive an email notification regarding the decision on your refund request. If approved, we'll outline the next steps and expected processing timeline.
Processing
Approved refunds are processed back to your original payment method. Bank transfers may take 5-7 business days, while credit card refunds typically appear within 3-5 business days.
Processing Timeframes
Need Help with Your Refund?
Our support team is ready to assist you with any questions about our refund process or to help you submit a refund request.
Phone: +61897914075
Address: 323 West Tamar Road Riverside, Launceston TAS 7250, Australia